Advantages of using predictive dialers
21 March 2008Predictive dialers have made the task of dialing numbers so simple and easy. In fact, it has contributed a lot to increasing the efficiency of agent’s talk time and productivity of the company. Nowadays, Hosted IVR predictive dialers come with host of additional features which furthers helps in enhancing productivity of both the agent and the company. Skills based routing algorithm ensures that outbound and inbound calls are distributed to the right agent at the right time. It also allows routing based on account balance, age, client ID, agent skill and/or assignment, language, DNIS or other user-defined criteria. Call blending also helps in maximizing agent’s talk time.
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